Dial-a-Ride experiencing temporary delay

Cape Town - 180919 - Cape Town Association for the physically disabled organised a peaceful march against Dial-a-Ride operations on the 19th of September 2018 ArtsCape to the Civic Centre. Participants came in their wheelchairs, some on crutches and other physically disabled individuals. Photographer: Armand Hough / African News Agency (ANA)
The City of Cape Town has apologised to all Dial-a-Ride service users for the inconvenience caused by delay to the start of the service this year.

Dial-a-Ride is a disabled-friendly public transport service.

Mayoral committee member for transport and urban development, Felicity Purchase, says, “We are working with the service provider and the provincial regulatory entity to ensure that the service is timeously restored and that users will not have to look for alternative modes of transport.”

Ms Purchase also says the City is committed to ensuring that all commuters, especially those unable to board mainstream public transport, are able to move around the city with ease.

The Dial-a-Ride service is provided by a vehicle operating company on a contractual basis.

Ms Purchase adds, “Unexpected delays were experienced during the procurement of a new long-term six-year contract due to an ongoing appeals process.”

The City manager has approved the extension of the current contract on a month-to-month basis for a 12-month period while they await the resolution of the appeal process for the long-term six-year contract.